Conditions Générales De Location

Protection and Insurance

Assurance Collision (CDW) – Franchise selon la catégorie

La CDW réduit votre responsabilité financière en cas de dommages au véhicule de location. Le montant de la franchise dépend de la catégorie du véhicule.

• A, A1 Category €700 excess
• B, B1 Category €800 excess
• D Category €1000 excess

A valid credit card in the main driver’s name is required and the cardholder must be present. The corresponding excess amount will be pre-authorized as security. Subject to any amount properly due under the rental agreement, the pre-authorization will be released after the vehicle is returned and inspected; your card issuer controls when the funds become available again. We may refuse vehicle handover if the required pre-authorization cannot be secured, unless another arrangement is agreed in writing.

Optional Full Damage Waiver (FCDW)

Included Insurance Coverages

• Couverture des dommages corporels aux tiers – Couvre les dommages corporels causés aux tiers jusqu’à 1 300 000 € par victime.
• Couverture des dommages matériels aux tiers – Couvre les dommages aux biens de tiers jusqu’à 1 300 000 € par accident.
• Assurance individuelle accident du conducteur – Couvre le conducteur en cas d’accident personnel, sous réserve des conditions et limites de la police.
• Protection contre le vol du véhicule – Couvre le vol du véhicule de location, sous réserve des conditions de la police.
• Assurance incendie – Couvre les dommages liés à un incendie causés au véhicule de location, sous réserve des conditions de la police.

Theft & Total-Loss Excess

For a valid covered theft or total-loss claim, your maximum liability is limited to the applicable vehicle-category excess: A/A1 €700, B/B1 €800, D €1000. This limit applies only when you notify us and the Police immediately, obtain a police report, return all vehicle keys and documents, and comply with the rental and applicable protection conditions. If these conditions are not met, the protection may become invalid and the full loss may be payable.

Ce qui n'est pas couvert

Neither CDW nor FCDW covers:

• Tires, wheels or rims
• Mirrors
• Windscreen or window glass
• The undercarriage
• Interior
• Clutch or other mechanical damage caused by misuse
• Lost, stolen or damaged vehicle keys
• Vehicle documents, licence plates or accessories
• Effets personnels
• Wrong fuel
• Smoking
• Sand, salt-water or extraordinary-cleaning damage
• Damage from floods, storms or falling objects, except where coverage is required by law

Smoking in the vehicle is strictly prohibited.

Loss of CDW/FCDW Protection

CDW/FCDW protection does not apply to damage or loss caused or contributed to by any of the following:

• Violation du code de la route grec
• Violation des conditions de location
• Conduite sous l'influence de l'alcool ou de drogues
• Transport de plus de passagers que le nombre autorisé
• Transport d'objets illégaux ou dangereux
• Utilisation par toute personne non mentionnée dans le contrat de location
• Course, remorquage, surcharge ou utilisation illégale
• Quitter la Crète ou utiliser un ferry sans autorisation écrite
• Conduite hors route, sur les plages, le sable ou les pistes de montagne
• Failure to lock or secure the vehicle properly, or parking it illegally

If any of the above causes or contributes to damage or loss, CDW/FCDW protection is void. You bear full financial responsibility, without benefit of the CDW/FCDW excess limit, for all resulting damage or loss, including reasonable repair or replacement costs, towing, recovery and loss of use. For any accident, theft, hit-and-run incident, vandalism or significant damage, failure to notify us and the Police immediately and obtain the required official report also voids CDW/FCDW protection for that claim, and you bear the same full financial responsibility. All liability remains subject to applicable law. Compulsory third-party motor insurance is unaffected.

Exigences Du Conducteur

Vos responsabilités

• Amendes de circulation : Vous êtes responsable de toutes les amendes, même si elles sont reçues après la fin de votre location.
• Fuel: Return the car with the same fuel level. No refund is given for unused fuel. Missing fuel is charged at the applicable fuel cost plus a refuelling service fee.
• Return Time: You must return the vehicle at the date and time stated in your booking. A delay of up to one hour is allowed. Delays exceeding one hour without prior approval will result in a full additional rental-day charge.
• Accidents : En cas d'accident :
  • Appelez-nous et la police de la circulation (100) immédiatement.
  • Do not move the car unless required for safety, traffic flow, or by the Police.
  • Recueillez les noms et adresses de toutes les personnes impliquées.
  • Do not arrange repairs without our approval.
  • Si l'incident n'est pas correctement signalé, vous pouvez être tenu entièrement responsable.
• Roadside Assistance: 24/7 roadside assistance is available. Contact us immediately and follow our instructions. Assistance or replacement for a breakdown not caused by the renter is provided subject to availability.

Additional Charges & Payment Authorization

• Extraordinary Cleaning: Heavy dirt, sand, salt water, smoke smell, pet hair, stains, or odors will incur a cleaning fee based on the work required.
• Keys, Documents, Plates & Accessories: Lost, stolen or damaged vehicle keys, documents, licence plates or accessories are charged at actual replacement cost, including necessary programming, coding, transport, delivery, recovery and related loss of use while the vehicle is immobilized.
• Administration: An administrative handling fee may be charged for each fine or claim.
• Payment Card Authorization: Where a payment card has been provided, you authorize us to pre-authorize and charge that card, including after the rental ends, for amounts properly due under the rental agreement. These may include the applicable excess, uncovered damage, missing fuel, extraordinary cleaning, keys, vehicle documents, licence plates, accessories, fines, administrative fees, loss of use, and losses resulting from a breach of the agreement. For post-rental damage charges, we will provide an itemized explanation and available supporting evidence.

Détails de location

Annulations :

• Cancellations received at least 24 hours before the scheduled pick-up time receive a full refund.
• Cancellations received less than 24 hours before pick-up and no-shows may be charged up to one rental day.
• No refund is provided after vehicle pick-up or for voluntary early return.

Options supplémentaires

Inclus (Sans frais supplémentaires) :

• Conducteur supplémentaire

Optionnel (sur demande) :

• Siège enfant, siège bébé ou rehausseur : 3 € par jour (maximum 20 € par location)

Paiements Sécurisés

Nous utilisons Viva.com Smart Checkout pour des paiements en ligne sécurisés. Les informations de paiement sont traitées directement par Viva.com sur sa page de paiement hébergée, et nous ne stockons pas les données complètes de carte sur nos serveurs.