Términos y condiciones de alquiler

Protection and Insurance

Exención de daños por colisión (CDW) – franquicia por categoría

El CDW reduce tu responsabilidad financiera por daños al vehículo alquilado. El importe de la franquicia depende de la categoría del coche:

• A, A1 Category €700 excess
• B, B1 Category €800 excess
• D Category €1000 excess

A valid credit card in the main driver’s name is required and the cardholder must be present. The corresponding excess amount will be pre-authorized as security. Subject to any amount properly due under the rental agreement, the pre-authorization will be released after the vehicle is returned and inspected; your card issuer controls when the funds become available again. We may refuse vehicle handover if the required pre-authorization cannot be secured, unless another arrangement is agreed in writing.

Optional Full Damage Waiver (FCDW)

Included Insurance Coverages

• Cobertura de lesiones corporales a terceros – Cubre lesiones corporales a terceros hasta 1.300.000 € por víctima.
• Cobertura de daños materiales a terceros – Cubre daños a la propiedad de terceros hasta 1.300.000 € por accidente.
• Seguro de accidentes personales del conductor – Cubre al conductor en caso de accidente personal, sujeto a los términos y límites de la póliza.
• Protección contra robo del vehículo – Cubre el robo del vehículo de alquiler, sujeto a los términos y condiciones de la póliza.
• Seguro contra incendios – Cubre los daños relacionados con incendios al vehículo de alquiler, sujeto a los términos y condiciones de la póliza.

Theft & Total-Loss Excess

For a valid covered theft or total-loss claim, your maximum liability is limited to the applicable vehicle-category excess: A/A1 €700, B/B1 €800, D €1000. This limit applies only when you notify us and the Police immediately, obtain a police report, return all vehicle keys and documents, and comply with the rental and applicable protection conditions. If these conditions are not met, the protection may become invalid and the full loss may be payable.

Qué no está cubierto

Neither CDW nor FCDW covers:

• Tires, wheels or rims
• Mirrors
• Windscreen or window glass
• The undercarriage
• Interior
• Clutch or other mechanical damage caused by misuse
• Lost, stolen or damaged vehicle keys
• Vehicle documents, licence plates or accessories
• Objetos personales
• Wrong fuel
• Smoking
• Sand, salt-water or extraordinary-cleaning damage
• Damage from floods, storms or falling objects, except where coverage is required by law

Smoking in the vehicle is strictly prohibited.

Loss of CDW/FCDW Protection

CDW/FCDW protection does not apply to damage or loss caused or contributed to by any of the following:

• Infringir las leyes de tráfico griegas
• Incumplir los términos del alquiler
• Conducir bajo la influencia del alcohol o las drogas
• Transportar más pasajeros de lo permitido
• Transportar objetos ilegales o peligrosos
• Uso por cualquier persona no indicada en el contrato de alquiler
• Carreras, remolque, sobrecarga o uso ilegal
• Salir de Creta o utilizar un ferry sin autorización por escrito
• Conducción fuera de carretera, en playas, arena o caminos de montaña
• Failure to lock or secure the vehicle properly, or parking it illegally

If any of the above causes or contributes to damage or loss, CDW/FCDW protection is void. You bear full financial responsibility, without benefit of the CDW/FCDW excess limit, for all resulting damage or loss, including reasonable repair or replacement costs, towing, recovery and loss of use. For any accident, theft, hit-and-run incident, vandalism or significant damage, failure to notify us and the Police immediately and obtain the required official report also voids CDW/FCDW protection for that claim, and you bear the same full financial responsibility. All liability remains subject to applicable law. Compulsory third-party motor insurance is unaffected.

Requisitos del conductor

Tus responsabilidades

• Multas de tráfico: Eres responsable de todas las multas, incluso las recibidas después de que termine tu alquiler.
• Fuel: Return the car with the same fuel level. No refund is given for unused fuel. Missing fuel is charged at the applicable fuel cost plus a refuelling service fee.
• Return Time: You must return the vehicle at the date and time stated in your booking. A delay of up to one hour is allowed. Delays exceeding one hour without prior approval will result in a full additional rental-day charge.
• Accidentes: En caso de accidente:
  • Llámanos a nosotros y a la Policía de Tráfico (100) inmediatamente.
  • Do not move the car unless required for safety, traffic flow, or by the Police.
  • Recoge los nombres y direcciones de todos los implicados.
  • Do not arrange repairs without our approval.
  • Si no se reporta correctamente, podrías ser considerado totalmente responsable.
• Roadside Assistance: 24/7 roadside assistance is available. Contact us immediately and follow our instructions. Assistance or replacement for a breakdown not caused by the renter is provided subject to availability.

Additional Charges & Payment Authorization

• Extraordinary Cleaning: Heavy dirt, sand, salt water, smoke smell, pet hair, stains, or odors will incur a cleaning fee based on the work required.
• Keys, Documents, Plates & Accessories: Lost, stolen or damaged vehicle keys, documents, licence plates or accessories are charged at actual replacement cost, including necessary programming, coding, transport, delivery, recovery and related loss of use while the vehicle is immobilized.
• Administration: An administrative handling fee may be charged for each fine or claim.
• Payment Card Authorization: Where a payment card has been provided, you authorize us to pre-authorize and charge that card, including after the rental ends, for amounts properly due under the rental agreement. These may include the applicable excess, uncovered damage, missing fuel, extraordinary cleaning, keys, vehicle documents, licence plates, accessories, fines, administrative fees, loss of use, and losses resulting from a breach of the agreement. For post-rental damage charges, we will provide an itemized explanation and available supporting evidence.

Detalles del alquiler

Cancelaciones:

• Cancellations received at least 24 hours before the scheduled pick-up time receive a full refund.
• Cancellations received less than 24 hours before pick-up and no-shows may be charged up to one rental day.
• No refund is provided after vehicle pick-up or for voluntary early return.

Opciones adicionales

Incluido (sin coste adicional):

• Conductor adicional

Opcional (a petición):

• Silla infantil, silla para bebé o alzador: €3 por día (máximo €20 por alquiler)

Pagos seguros

Utilizamos Viva.com Smart Checkout para pagos online seguros. La información de pago se procesa directamente por Viva.com en su página de pago alojada, y no almacenamos los datos completos de la tarjeta en nuestros servidores.