Rental Terms & Conditions

Protection and Insurance

Collision Damage Waiver (CDW) – Excess by Category

CDW reduces your financial responsibility for damage to the rental car. The excess amount depends on the car category:

• A, A1 Category €700 excess
• B, B1 Category €800 excess
• D Category €1000 excess

A valid credit card in the main driver’s name is required and the cardholder must be present. The corresponding excess amount will be pre-authorized as security. Subject to any amount properly due under the rental agreement, the pre-authorization will be released after the vehicle is returned and inspected; your card issuer controls when the funds become available again. We may refuse vehicle handover if the required pre-authorization cannot be secured, unless another arrangement is agreed in writing.

Optional Full Damage Waiver (FCDW)

Included Insurance Coverages

• Third-Party Bodily Injury Coverage – Covers bodily injury to third parties up to €1,300,000 per victim.
• Third-Party Property Damage Coverage – Covers damage to third-party property up to €1,300,000 per accident.
• Driver Personal Accident Insurance – Covers the driver in case of personal accident, subject to the policy terms and limits.
• Car Theft Protection – Covers theft of the rental vehicle, subject to the policy terms and conditions.
• Fire Insurance – Covers fire-related damage to the rental vehicle, subject to the policy terms and conditions.

Theft & Total-Loss Excess

For a valid covered theft or total-loss claim, your maximum liability is limited to the applicable vehicle-category excess: A/A1 €700, B/B1 €800, D €1000. This limit applies only when you notify us and the Police immediately, obtain a police report, return all vehicle keys and documents, and comply with the rental and applicable protection conditions. If these conditions are not met, the protection may become invalid and the full loss may be payable.

What Is Not Covered

Neither CDW nor FCDW covers:

• Tires, wheels or rims
• Mirrors
• Windscreen or window glass
• The undercarriage
• Interior
• Clutch or other mechanical damage caused by misuse
• Lost, stolen or damaged vehicle keys
• Vehicle documents, licence plates or accessories
• Personal belongings
• Wrong fuel
• Smoking
• Sand, salt-water or extraordinary-cleaning damage
• Damage from floods, storms or falling objects, except where coverage is required by law

Smoking in the vehicle is strictly prohibited.

Loss of CDW/FCDW Protection

CDW/FCDW protection does not apply to damage or loss caused or contributed to by any of the following:

• Violating Greek Traffic Laws
• Violating the Rental Terms
• Driving under the influence of alcohol or drugs
• Carrying more passengers than allowed
• Transporting illegal or dangerous items
• Use by anyone not listed on the rental agreement
• Racing, towing, overloading, or illegal use
• Leaving Crete or using a ferry without written permission
• Driving off-road, on beaches, sand, or mountain tracks
• Failure to lock or secure the vehicle properly, or parking it illegally

If any of the above causes or contributes to damage or loss, CDW/FCDW protection is void. You bear full financial responsibility, without benefit of the CDW/FCDW excess limit, for all resulting damage or loss, including reasonable repair or replacement costs, towing, recovery and loss of use. For any accident, theft, hit-and-run incident, vandalism or significant damage, failure to notify us and the Police immediately and obtain the required official report also voids CDW/FCDW protection for that claim, and you bear the same full financial responsibility. All liability remains subject to applicable law. Compulsory third-party motor insurance is unaffected.

Driver Requirements

Your Responsibilities

• Traffic Fines: You are responsible for all fines, even if received after your rental ends.
• Fuel: Return the car with the same fuel level. No refund is given for unused fuel. Missing fuel is charged at the applicable fuel cost plus a refuelling service fee.
• Return Time: You must return the vehicle at the date and time stated in your booking. A delay of up to one hour is allowed. Delays exceeding one hour without prior approval will result in a full additional rental-day charge.
• Accidents: In case of an accident:
  • Call us and the Traffic Police (100) immediately.
  • Do not move the car unless required for safety, traffic flow, or by the Police.
  • Collect names and addresses of everyone involved.
  • Do not arrange repairs without our approval.
  • If not reported properly, you may be held fully responsible.
• Roadside Assistance: 24/7 roadside assistance is available. Contact us immediately and follow our instructions. Assistance or replacement for a breakdown not caused by the renter is provided subject to availability.

Additional Charges & Payment Authorization

• Extraordinary Cleaning: Heavy dirt, sand, salt water, smoke smell, pet hair, stains, or odors will incur a cleaning fee based on the work required.
• Keys, Documents, Plates & Accessories: Lost, stolen or damaged vehicle keys, documents, licence plates or accessories are charged at actual replacement cost, including necessary programming, coding, transport, delivery, recovery and related loss of use while the vehicle is immobilized.
• Administration: An administrative handling fee may be charged for each fine or claim.
• Payment Card Authorization: Where a payment card has been provided, you authorize us to pre-authorize and charge that card, including after the rental ends, for amounts properly due under the rental agreement. These may include the applicable excess, uncovered damage, missing fuel, extraordinary cleaning, keys, vehicle documents, licence plates, accessories, fines, administrative fees, loss of use, and losses resulting from a breach of the agreement. For post-rental damage charges, we will provide an itemized explanation and available supporting evidence.

Rental Details

Cancellations:

• Cancellations received at least 24 hours before the scheduled pick-up time receive a full refund.
• Cancellations received less than 24 hours before pick-up and no-shows may be charged up to one rental day.
• No refund is provided after vehicle pick-up or for voluntary early return.

Additional Options

Included (No Extra Cost):

• Additional driver

Optional (upon request):

• Child seat, infant seat, or booster seat: €3 per day (maximum €20 per rental)

Secure Payments

We use Viva.com Smart Checkout for secure online payments. Payment information is processed directly by Viva.com on its hosted checkout page, and we do not store full card details on our servers.